Shipping policy
Shipping policy
All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Option | Estimated delivery time | Price |
| Same Day Collect | 10 minutes to 4 hours | £1.73 |
|
Standard Delivery Royal mail 2nd |
48 hours |
£2.50 |
Same Day Collect/pickup
With Same Day Collect, your order is available in as little as 10 minutes. After placing your order and being sent your local pickup location at checkout, your order will be prepared and ready for pick up the same business day. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are available in on our website and are available at the times Gasqet.com partners are open. Usually most weekdays. Please have your order confirmation email with you when you come.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Axelisys is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at [email protected].